Shipping & Returns
SHIPPING:
Your merchandise order will ship within 1-3 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-8 business days in transit from the ship date. Ground shipments may be shipped by FedEx or the USPS. You may select expedited delivery of 3 Day Select, Second Day Air or Next Day Air during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee. All orders placed after 12:00 p.m. Eastern Time will be processed the following business day. Shipping charges are calculated based on real-time FedEx rates. Saturday and Sunday are not recognized as business days according to FedEx guidelines.
Third Party Products:
Items fulfilled by a third-party vendor may take between 1 to 4 weeks to ship and do not offer expedited or international shipping. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. However, if these items arrive damaged, they are eligible for replacement. We strive to ensure that all items are shipped in the best condition. For any issues with damaged products, please contact our customer service team for assistance with the replacement process.
Special Order Items:
Special Order items are made to order and are noted "special order" on the product page. Please allow 4-6 weeks for production regardless of the delivery option chosen. Discounts and returns are not available on these on these products as they are custom made to order.
International Orders:
We ship internationally to Australia, Austria. Brazil, Canada, China, Finland, France, Germany, Hong Kong, India, Ireland, Japan, Mexico, Netherlands, Singapore, South Korea, Taiwan, and United Kingdom.
Promotional codes are not valid on international orders.
Please note: All international orders are shipped with duties and taxes unpaid. The recipient is responsible for all duties and taxes upon receipt.
RETURN POLICY:
We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange.
Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.
Please send domestic returns to: Legends Global Merchandise, ATTN: Returns, 7900 Rockville Road, Indianapolis IN 46214. International returns must refer to the section above. Personalized and collectible items are non-refundable and cannot be returned or exchanged.
Please Note:
- Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
- If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. If you choose to use your own shipping method, we will not reimburse shipping cost.
- All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
- The original shipping cost will not be refunded upon returning your item.
- NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package. Undergarments are non-returnable.
- Due to the collectible nature and high value of Personalized Jerseys, Memorabilia and Auction categories, these items are non-returnable. All sales are final.
- Items shipping from a 3rd party cannot be returned.
- NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.
PERSONALIZED JERSEYS
- Please allow 2-4 weeks for production and shipping of Personalized Game Jerseys, or 4-6 weeks for production and shipping of Personalized Elite Jerseys. This includes time to process, customize and ship your officially licensed personalized jersey.
- Shipping costs will be reflected on checkout page
- Your credit card will be charged the full amount at time of purchase
- Please review the Size Chart (next to the Size dropdown box) to ensure a proper fit.
- All sales are final for Personalized Jerseys. No returns will be accepted
For wholesale and/or tax exempt order inquiries, contact lgmwholesale@legends.net. Please note that these types of discounts cannot be applied retroactively to existing orders.